Who we are

Our website address is: http://fahadelectronics.pk.

Exchange Policy

We aim to provide you with the best shopping experience. If you need to exchange an electronic item or appliance, please review our policy below:

1. Eligibility for Exchange

You can request an exchange within 7 days of receiving the product if:

• The product is defective or not functioning properly.
• The wrong product was delivered (different model, size, or specifications).
• The product was damaged during delivery (requires proof).

2. Conditions for Exchange

To qualify for an exchange:

• The product must be in its original condition with all packaging, accessories, manuals, and warranty cards intact.
• The product must not show signs of use, installation, or tampering.
• Items like chargers, remotes, or other components must be returned with the product.

3. Non-Exchangeable Cases

We do not accept exchanges for:

• Change of mind after purchase.
• Products that have been used, damaged, or altered after delivery.
• Products returned without their complete packaging or accessories.

4. How to Request an Exchange

To request an exchange:

1. Contact us via @fahadelectronics317gmail-com or 03172446633 within 7 days of delivery.
2. Provide details about the issue along with photos or videos as proof.
3. Our team will guide you through the process and approve your request if it meets our policy.

5. Exchange Process

• Once approved, you will need to return the product to us via our partner courier service (details will be provided).
• After the returned product is inspected, we will:
• Ship a replacement product, or
• Issue a voucher or refund if a replacement is not available.

6. Warranty Claims

If the product has a manufacturer’s warranty, you may need to visit the authorized service center for repairs or replacements.

7. Contact Us

For assistance, feel free to contact us at:

• Email: @fahadelectronics317gmail-com
• Phone: 0317-2446633

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